Customer Service

1. Contact The store: Sinyuan Tea

Address: 1st FL, No. 10-1, YongKang St. Da'an District, Taipei City, Taiwan.

Phone: +886-2-2395-7567

Business Hours: 12:00-20:30

E-mail: sinyuantea@gmail.com

2. Logistics distribution and freight description:

A. Republic of China (Taiwan): Black Cat Delivery Service

* Free shipping for consumption over NT$1,000.

* If the consumption amount is less than NT$1,000, the shipping fee will be NT$130.

B. Overseas orders: send by Chunghwa Post by airmail or EMS, please refer to the

3. Payment service method:

A. Republic of China (Taiwan): Online credit card payment, or cash on delivery by Black Cat Delivery.

B. Overseas orders: online credit card payment, or bank transfer, please contact us by E-mail.

4. Frequently Asked Questions:

A. How long can I ship after the order is confirmed?

Answer: When the order is confirmed, it will be shipped in 3 days. The delivery time depends on the delivery

method you choose and the country/region of arrival. Basically, in Taiwan island, it will be received about 1-2

days, after shipment. We will notify you of the approximate delivery time by SMS or e-mail after shipment.

B. If I need to place a large order, is there any stock?

Answer: The quantity you want to order is larger than the stock on the webpage. You are welcome to contact our

customer service first.

C. How do I handle returns and exchanges?

Answer: The goods are received within 7 days. If you have any questions, or you want to process a return or

exchange, please contact our customer service first.